Home / Terms & Conditions

Orange Spice may revise these terms of use at any time by amending this page. You are requested to check this page from time to time to take notice of any changes we make, as they are binding on you. By using the Orange Spice App, (creating a profile or placing an order), the customers are accepting the below specified Terms of Use.

1. Orange Spice has provided the Partner kitchens the flexibility of selecting the time required for food preparation in three categories : i) Instant ii) 5 hours iii) 24 hours. Thereby offering a Pre-booking facility to its esteemed customers. Customers are requested to kindly note the time required for food preparation next to every food item on the Orange Spice App.

2. Any contract that arises out of orders for supply of food through Orange Spice is a contract between Customers and the Partner kitchens.

3. The Partner kitchens are responsible for making comprehensive profiles on Orange Spice App, providing detailed menus, quantities, pricing and all other specifics like preferred mode of delivery, desired notice period for orders and / or any other special services provided. Orange Spice will not be responsible for any discrepancies that may arise thereafter.

4. Once a Customer places an order on Orange Spice, the Partner kitchen confirms the order, whereby it commits to the details of said placed order. Orange Spice will not be liable for any discrepancies that may arise thereafter.

5. The Partner kitchens are solely responsible for preparation and timely delivery of food (as per terms specified on their profile) as well as for maintaining quality and hygiene. Orange Spice will not be responsible or liable for the quantity or quality of meals delivered to the customers.

6. Orange Spice will not be responsible for any health damages or sickness caused due to the food delivered by the Partner kitchens.

7. Orange Spice will take responsibility of the non-performance and untimely delivery of the orders, due to any actions of the Partner kitchens.

8. The Partner kitchens shall follow the basic hygiene and safety requirements as laid down by the FSSAI. If they fail to do so, the Partner kitchens may be asked for a refund of the full order value to the client.

9. Orange Spice will monitor the Partner kitchens closely, with the help of Customer feedback provided by the users. It will remove and block the Partner kitchens, if they are unable to comply with our standards and / or tarnish our reputation.

10. Orange Spice is not responsible for any liability, if any, that may arise from the misuse of their shared information, if any, or from the consumption of any food and beverages prepared by the Partner kitchens.

11. We disclaim any/all liability to the Customer for the supply of the Food Delivery, Goods and Services to the full extent, permissible under applicable law. This does not affect the Customer’s statutory rights as a consumer.

12. When ordering from Orange Spice, customers may be required to provide an e-mail address and password. Customers must ensure that they keep these details secure and do not provide this information to a third party.

13. When ordering from Orange Spice, customers will receive an automated confirmation message / email specifying the details of the placed order. Customers are required to check this message / email carefully and must inform Orange Spice immediately in case of any discrepancy. The said automated confirmation message / email is not the same as the actual confirmation from the Partner kitchen committing to fulfill the order.

14. All discounts, promo codes, cash backs, loyalty discounts and other such benefits are applicable on online orders (placed on Orange Spice app) only.

15. Any discounts or promotions including referral promotions offered by Orange Spice are in good faith. Any user trying to misuse the offers can be banned or the offer can be revoked at any point, the rights to do so solely rests with Orange Spice.

16. Orange Spice reserves the right to remove or revoke credit (referral or otherwise) from customer's accounts on identification of misuse, expiration of offer etc.

17. Orange Spice reserves the right to limit usage of credit, whether by way of amount, which the partner kitchens / dishes it may be applied on, or in any other way it see's fit.

18. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

19. Orange Spice strives to ensure that all information on this website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that the use of Orange Spice will be error free or fit for purpose, timely, that all errors will be corrected; or that the site or server that makes it available are free of viruses or bugs. We do not make any warranty whatsoever, whether express or implied, relating to the fitness for purpose, accuracy or reliability.

20. Disclosure We may disclose to third party services certain personally identifiable information listed below: • Information you provide us such as name, email, mobile phone number • Information we collect as you access and use our service, including device information, location and network carrier This information is shared with third party service providers so that we can: • Personalize the app for you • Perform behavioral analytics

21. The food images used in the app are just for reference purposes, actual food may vary.

22. By accepting our Terms & Conditions, you are giving Orange Spice permission to send promotional communication about, but not limited to, offers, new partner kitchens, dishes or cuisines etc.

Cancellation Policy
Orders once placed cannot be cancelled and are non refundable. The distance of the Partner kitchen from the customer in kilometres, will be mentioned on every page of the kitchen.

Privacy Policy
1. What information we collect about you? We collect personal information from you when you order goods or services from the Orange Spice App or use Orange Spice website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies.

2. Cookies and Google Analytics Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files saved on your computer, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: https://tools.google.com/dlpage/gaoptout Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

3. How will we use the information we collect from you? Information that we collect from you is used to process your order and to manage your account. We may also use your information to email you about other products or services that we think may be of interest to you. In processing your order we may send your information to credit reference and fraud prevention agencies. From time to time we may send your information to third parties which we consider may have goods or services which are of interest to you.

4. Other Websites Our website may have links to other websites. This privacy policy only applies to this website. You should therefore read the privacy policies of the other websites when you are using those sites.

5. Facebook Data Deletion Orange Spice is a food delivery app and we do not save your personal data in our server. According to Facebook policy, we have to provide User Data Deletion Callback URL or Data Deletion Instructions URL. When You Create Your Orange Spice Account Using Facebook, We Take Your Public Name And Public Email ID If It Is Available.

If you want to delete your activities for Orange Spice, you can remove your information by following these steps:

Using Orange Spice App:
1. Open Orange Spice App On Your Android/iOS Device.

2. Click On The Profile Icon At The Bottom Right Corner Of The Screen.

3. Click On Logout Icon On The Top Right Corner Of The Screen.

4. On A Successful Logout, All Your Present Data Provided To Orange Spice Will Be Deleted.

Using Facebook:
1. Go to your Facebook Account’s Setting & Privacy. Click “Settings”

2. Look for “Apps and Websites” and you will see all of the apps and websites you linked with your Facebook.

3. Search and Click Orange Spice in the search bar.

4. Scroll and click “Remove”.

5. Congratulations, you have succesfully removed your app activities. All Your Details That Orange Spice Had Stored Will Also Be Deleted.